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Usher Manual - West Worship Center (WWC)

For many, Worship begins with quiet reverence.  Ushers in the WWC should model such an atmosphere.  The only contact that many people have Sunday morning is with Ushers.  Be sure to greet everyone with a smile, eye contact, warm welcome and a hearty handshake.

If you are serving in the balcony, please see this section

Six Seating Ushers

(also serves as the usher who sends plates - except aisle 6 who receives - during offering):

Proactively seat people until it is time to receive the offering.   Be a "matchmaker."  Many people attend WBC alone.  Attempt to seat them together with others in the same gender who are alone.  Make eye contact as people enter the WWC.  Not always, but often they will come down the aisle to you.  When seating, please do your best to avoid having just one or a few persons in a long row of seats.  Besides making them feel incredibly lonely and awkward, it is difficult to serve offering and communion to nearly empty rows.  You can communicate that you have seats available by nodding your head.  If that does not work for you, walk (deliberately, not briskly) to meet them. Smile, greet them and ask them how many seats they need. Just nod and say, “I have x seats right up here.”  Begin walking (not too fast) in that direction.  Most often, they will follow.  We want to avoid the “hot dog vendor look” (raising hand up high to proclaim the number of seats that are available).

Be especially watchful for visitors.  It is extremely easy to spot them because, as they walk in the door, they gaze up and around the WWC.  Be sure to greet them and ask if this is their first visit.  If they are, please personally escort them down the aisle and attempt to seat them next to a friendly member who you know will chat with them.  Actually introduce the visitor to the long time member.  Sometimes a bit of humor actually helps them break the ice.  For instance, "Joe Smith, this is a visitor to our church.  Visitor, this is Joe, and he's been giving the usher team a hard time lately so we need you to keep an eye on him for us."  If possible, please eventually give the visitor a brochure from the front desk that explains Alpha and Begin classes.  Please mention when the next classes are scheduled to start.  This information is always posted on the white board in the usher room.

Even though we encourage people to move in away from the aisle, many insist on an aisle seat.  It can be awkward to seat people in empty seats toward the center of the row when someone is sitting in the way.  As people approach, put your hand on the top of the preceding pew and look down toward the center of the pew.  The person sitting in the aisle seat will normally get the hint and either move down or allow room for others to slip by.

People should not be seated during dramas, choir numbers, prayer and other reverent moments.  If they have entered the WWC during these times, just whisper, "We'll be seating in just a moment."  Stand still with them at the back until an appropriate time.

We should encourage persons in wheelchairs to be positioned in such a way as not to impede traffic.  Fourteen wheelchair locations are positioned at strategic points on the main level of the West Worship Center.  They are situated in such a way that those accompanying handicapped individuals may be seated near them.  Those locations are shown on the map in the usher room.

Be ready to take the offering at the appointed time.

Four Bulletin Ushers

(also serves as the usher who receives plates during offering):

Stand just inside the door. Greet people, distribute bulletins and shake hands when possible and when possible, adhere to the ancient custom of greeting the lady first.

Urge them to head toward the Seating Usher for seating. Keep eyes focused on the door (instead of the stage), so that an usher who is eagerly waiting to help will greet each person entering.

Be ready to take the offering at the appointed time.

Receiving the Offering:

WWC Greeter / Door Usher:

TWO Atrium Ushers:

Visitors & latecomers need to be welcomed whenever they arrive.

Occasionally, the head usher will ask you to serve as the Atrium Usher for an hour.

The primary responsibilities of the Atrium Usher:

EMERGENCIES: See Emergency Responses link first

Fire Alarm:


Last updated or reviewed on 12/25/2018 08:10 AM

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